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CETLL + ITS Support Session

CETLL will provide pedagogical support during the ITS virtual support sessions on

Tuesdays, 12 pm to 3 pm
Thursdays, 12 pm to 3 pm

Join CETLL and ITS at https://bit.ly/QCITS_Zoom2

IT Help Desk Assistance via Zoom for Staff and Faculty

Virtual Help Desk assistance for general support inquiries is available weekly via Zoom. The hours for August 22 through September 2:

  • Monday-Friday: 12-5 pm

Please note, assistance with WordPress content publishing will not be available via Zoom. Please submit a support ticket for questions and inquiries.

From ITS:
Please be sure to join at least 30 minutes prior to the end of a session in order to allow us to end sessions at the designated time. Before joining a Zoom session, please complete this form: http://bit.ly/ITSZoomForm. Your response will help us assign you to the appropriate breakout room for assistance. After you have submitted the form, join the Zoom at https://bit.ly/QCITS_Zoom2.

Virtual Support via the Fresh Service Ticketing System

Go to https://support.qc.cuny.edu to create a ticket or send an email to support@qc.cuny.edu.

  • Monday-Friday: 8 am-10 pm

If you have trouble accessing your QC or CUNY accounts

Please direct all inquiries regarding your Queens College or CUNY accounts to the ITS help desk: https://www.qc.cuny.edu/Computing/helpdesk/Pages/Welcome.aspx

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